Home / Borrowers / Your account

Your mortgage account.

Everything after funding — the payment, the statement, the discharge — runs through Lendmax Inc., a licensed mortgage administrator, FSRA Licence 13002.

The online portal is not live yet. Until it is, every request below is handled by email, usually the same business day. We would rather tell you that plainly than point you at a login that does not work.

Payments

Collected by pre-authorized debit on the schedule in your commitment. Banking changes need a signed PAD form before the next cycle's cut-off.

Request a PAD form

Statements

Balance and payment history, issued on request to you or an authorized broker or lawyer.

Request a statement

Payout

Payout statements go to your closing lawyer. Send the property address, the closing date and the lawyer's details.

Request a payout

Renewal

Offers are made on the terms available at maturity
Where we are not renewing, you get 90 days' notice
Renewals are handled through your broker of record
Start the refinance or sale conversation at least 90 days out

If something changes

A missed payment is easier to solve in week one than in month three. If your circumstances change, tell your broker or email the desk early — there are usually more options than people expect, and almost all of them close as time passes.